Politique de remboursement

Thanks you for your purchase at CTR Outdoors. If you need to return an item(s), please review our Return Policy below and submit an online Return Authorization Request (RMA).

RETURN & REFUND POLICY

All discounted, sale and clearance items are final sale and are not eligible for a refund, exchange or store credit only.

Items must be returned at the customer’s expense and meet the following conditions:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

All returned products require a Return Authorization number. Returns received without this number will be discarded and not be credited. The easiest way to request an RMA number is by completing our easy online Return Authorization Request. Once you've received your RMA number, products must be returned within 10 days.

You may also email us at matthew@dogree.com to request an RMA number. Please include your order number, name and the item number you are returning.

IMPORTANT: Products returned without an RMA number will be discarded and will not be credited. We will not be responsible or attempt locating any package arrived without an RMA. To receive a refund or a store credit, items must be shipped within 10 days from the date an RMA Number and shipping instructions were provided by CTR Outdoors.

CTR OUTDOORS,
7075 Place Robert-Joncas, Suite 118,
Saint-Laurent,
Quebec
H4M 2Z2
Canada

You can always contact us for any additional return questions at matthew@dogree.com.

Cancelled Orders

Orders canceled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RMA Number and send the item(s) back to the correct address. If delivery of an item is refused, all shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply. Second-Day, Next-Day and any other special shipping costs will not be credited if delivery is refused.

Credits

Once your return is received, CTR Outdoors will issue a credit to the method of payment used for the purchase. Please allow up to 2 weeks for your credit to be issued.

If your item is defective or was damaged during shipping, please use the Return Authorization Request (RMA) or email us ASAP at matthew@dogree.com You must provide photos and any other supporting information to make your claim, within the first 24 hours after the delivery. If you fail to report to CTR Outdoors within this time window, we will not be able to accept your claim and arrange for the item to be replaced promptly.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to fill our the Return Authorization Request (RMA) , and make a separate purchase for the new item.